I currently take a non-preferred drug or a brand name drug because the other drug did not work for me. Do I have to pay the additional charge even though the drug did not work for me?
The Funds has a process in place to have a drug approved under a “medical necessity” provision by your doctor. Your doctor should contact CVS Caremark’s Prior Authorization Department at 1-800-294-5979 to attempt to have the drug authorized for you at no additional charge. Your doctor will need to complete a form and provide medical justification to have the drug approved. An approved medical justification is good for two (2) years, after which time a new prior authorization has to be obtained.
I was told by my pharmacist that the medication that I am taking for (“birth control”, “acne”, “weight control”) is not covered. Why?
The Funds does not currently cover these medications. However, they may be authorized if these drugs are being prescribed for other purposes. For more information, please contact CVS Caremark's Prior Authorization Department at 1-800-294-5979.
How can I sign up for mail service?
If you are not currently using mail service, consider signing up for your maintenance medication needs. Depending on your drug benefit design, there may be a significant financial advantage to you if you do so. This is in addition to the convenience of home delivery and savings on gas and time. To enroll in the mail service program you can contact the Funds’ “FAST START” department at 1-800-294-4741. Be prepared to provide information about you, your doctor and the prescriptions that you routinely take. If you prefer to use to mail service paper form to start your service, please click HERE.
Am I required to use Generic Drugs?
Yes, the Funds requires that generic forms of medications are used when available. If a brand name drug is filled when a generic is available, then there is a charge equal to the difference of the cost of the medication for the two prescriptions. This charge is in addition to your copayment for the prescriptions.
If you cannot take a generic drug due to a specific medical reason, your doctor should contact CVS Caremark’s Prior Authorization Department at 1-800-294-5979 to provide medical information as to why generic medication should not be dispensed.
If approved, you will not pay the difference between the brand name drug and the generic drug.
I received my card. It has the “CVS” name on it. Am I required to use only CVS pharmacies, or can I continue to use my current pharmacy?
The CVS Caremark logo appears on the card because they are the Funds’ pharmacy benefit processor. You may continue to use your current pharmacy. The Funds has elected a network of over 65,000 pharmacies for you to choose from including all of the major chains and many hundreds of independent pharmacies, as well.
What drugs were chosen for the Preferred Product Program?
About one third of all prescriptions written for Funds’ beneficiaries are for drugs for the stomach, cholesterol, blood pressure and sleep. The Funds’ Pharmacy and Therapeutics Committee, a committee of doctors and pharmacists, carefully selected a list of preferred drugs for each condition. The preferred drugs are clinically effective and similar to other drugs that treat the same condition.
What if I cannot take the drug on the preferred list?
Your doctor can contact CVS Caremark toll-free at 1-800-294-5979 to get a Preferred Product Program request form to explain why you cannot take one of the preferred drugs. The request will be reviewed by a CVS Caremark pharmacist. If approved, you will receive one of the non-preferred drugs at your standard co-pay. If not approved, you have the right to appeal.
How will my doctor know which drugs to order?
To view the complete list of the preferred and non-preferred drugs click the link for the Preferred Product Drug List. Your doctor can order a drug on the preferred list if it is right for you.
If I do not receive approval for a non-preferred drug, does this mean the Funds will not pay for my drug?
No. You will still be able to get your drug. However, for a non-preferred drug you will be charged an amount in addition to your standard co-payment. The amount will be approximately the difference between the preferred drug cost and the non-preferred drug cost.
I have tried some of the preferred drugs and they did not work. Why do I have to try them again?
If you have already tried a preferred drug and it did not work for you, you may qualify for a non-preferred drug at your standard co-payment. Your doctor can contact CVS Caremark toll free at 1-800-294-5979 to get a Preferred Product Program request form to explain why you cannot take one of the preferred drug.
* Please note: If you are on a drug that is not on the preferred product list, the requirement that you first try the preferred drug, in the absense of a medical exception from your doctor, does not apply to you.